What are the top traits of an excellent Enterprise Customer Success Manager ?
1 Answer
Wynne Brown
RocketReach VP of Sales & Customer Success • April 12
The top traits of an excellent Enterprise CSM are:
Communication so flawless C-level folks are pleased
A relationship builder with deep empathy and super high EQ
Obsession with value delivery so much so that they can leverage relationships to deliver hard messages
Able to take the long view of building ROI while attending to many details at the same time
456 Views
Top Customer Success Mentors
Nicole Alrubaiy
Jellyfish Senior Vice President, Customer Success
Stephen O'Keefe
HubSpot Senior Director, Customer Success
Kiran Panigrahi
Gainsight Senior Director - Client Outcomes
Natasha Evans
Hook Head of Customer
Georgia Glanville Harrison
Braze VP Customer Success, EMEA
Meenal Shukla
Gainsight Senior Director of Customer Success
Rebecca Warren
Eightfold Director, Customer Success
Ben Terrill
Brex Senior Director, Customer Success
John Brunkard
Sitecore Vice President of Customer Success APJ
Jeff Beaumont
Customer Success Consultant
Related Questions
What suggestions would you have for a seasoned product marketer to successfully transition to a sales enablement role?How can a CS leader stand out in today's job market if they were not previously responsible for revenue targets?How do you quantify if your organization needs Enterprise Customer Success?What is a good baseline ARR and account volume for an Enterprise Customer Success Manager?How do you train and enable your Enterprise Customer Success Managers?What are the characteristics and contributions of a top-notch sales enablement leader given your role in customer success?